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Troubleshooting

Common problems and what to do about them.

The installer menu just sits there​

That is expected. The menu does not start on a timer — select an entry with the arrow keys and press Enter. See Installation.

The installation percentage does not change for a while​

The percentage is an estimate. Some steps, such as installing drivers and Steam, can take a long time. Animation and elapsed time alone do not show whether installation is making progress.

Do not power the computer off or remove the USB drive. Installation is complete only at the 100% / "Installation complete" screen. A regular image then powers the computer off; remove the USB drive after power-off. If a test image starts rebooting instead, you may remove the drive during that reboot. Do not remove it before the automatic shutdown begins.

The installer opens again after the installation​

The computer booted from the USB drive again. Power it off, remove the drive, power it on. If that does not help, pick the internal SSD/NVMe in the Boot Menu instead of USB.

The installation failed​

The screen shows an error description and a SEVA-IN-… code.

  1. Find the code in the installation error catalog.
  2. Follow the action given there. Do not repeat installation automatically: the conditions for a safe retry depend on the code.
  3. If you need support, photograph the entire screen with readable text and send the photo to support.

Black screen after installation, the desktop never appears​

Several things can cause this. Check the simple ones first:

  • Driver profile: leave it on Automatic. The installer selects Open on RTX 50xx (Blackwell) and newer cards, and Proprietary (Closed) on other supported NVIDIA GPUs.
  • RTX 50xx (Blackwell): Proprietary (Closed) is unavailable for these cards because the system cannot start graphics with it.
  • After changing the profile: the installer reinstalls the driver and the computer must then be rebooted.
  • The monitor is plugged into the motherboard instead of the graphics card: move the cable to the card.

No network after installation​

Check that Secure Boot is off in the computer settings: it can block the network and graphics drivers.

Check that the cable is in the motherboard's port and that there is a link on the other end.

The key is rejected​

Open the license list in the bot. Installation only works with an active license. The statuses "Expired", "Revoked", "Suspended" and "Inactive" will not let you through.

If the license is active but the key still does not work, check in the bot whether it is bound to another computer. Resetting the license issues a new key and disconnects the old machine. See Licenses and payment.

The panel does not start or behaves strangely​

Escalate gradually:

  1. Reboot the computer. Stop the farm first, then perform a normal system reboot.
  2. CleanUp under Settings → Maintenance — stops the panel's and Steam's background processes. If a game is running or any slots are active, CleanUp refuses to run; stop farming first.
  3. Reinstall the panel in the installer — reinstalls the panel without touching the system.
  4. Reset installed data — a full cleanup of the panel's data. See Reset and reinstall.

How to contact support​

Support lives in Telegram.

A clear photo of the entire screen is enough. If the panel is locked by the license, use the "Copy details" button and the support code on the lock screen.